What are the different options for production support in IT as a Cost Centre? How can deployment throughput and application reliability be improved in unison? Why is You Build It You Run It so effective for both Continuous Delivery and Operability?

This series of articles describes a taxonomy for production support methods in IT as a Cost Centre, and their impact on both Continuous Delivery and Operability.

  1. You Build It Ops Run It
  2. You Build It You Run It
  3. You Build It Ops Run It at scale
  4. You Build It You Run It at scale
  5. You Build It Ops Sometimes Run It
  6. Implementing You Build It You Run It at scale
  7. You Build It SRE Run It [TBA]

The series is summarised below. Availability targets should be chosen according to estimates of revenue loss on failure, which can be verified by Chaos Engineering or actual production incidents. There is an order of magnitude of additional engineering effort/time associated with an additional nine of availability. You Build It SRE Run It is best suited to four nines of reliability and more, You Build It You Run It is required for weekly deploys or more, and Ops Run It remains relevant when product demand is low.